Hall House · Leyton · East London
Tribe Care Ltd · Hall House · Leyton, East London
Hall House is 18+ therapeutic supported accommodation for four young adults in Leyton, East London.
Relationship-based support built on trauma-informed, strengths-based and restorative practice. A home that feels like a home, and a plan for what comes after it.
Four places. Never more, by design.
Adults only, 18 and over.
A home where people are known.
young adults, never more, so support knows each person properly
years · care leavers, young people who arrived alone, SEMH and trauma-related needs
our aim for an initial view on every referral, including a no with reasons
The shape of a placement
Safety and predictability come first. A room of your own, a familiar team, and enough consistency for someone to stop bracing.
Cooking, money, health appointments, education, work, relationships. Skills practised in real life, at the pace of the person, with a key worker alongside.
A planned step into a tenancy of their own, worked on from early in the placement rather than arranged at the end of it.
About
Staged photograph
Hall House is intentionally small.
With accommodation for four young adults, we can take the time to understand the person behind the referral — their strengths, their experiences, what matters to them and what they want their next chapter to look like.
It is an Edwardian town house on a quiet residential street, recently refurbished. At that size staff notice when someone stops eating breakfast or goes quiet for a few days, and they can keep turning up until that person believes they will.
Our role is not simply to provide accommodation. It is to create the stability, relationships and everyday opportunities that help someone move forward.
Behaviour is communication. We ask what happened, not what is wrong.
What we hold to
These are the values set out in our statement of purpose. They are the ones we expect to be held to by residents, by commissioners and by each other.
Every decision prioritises the physical and emotional safety of the people we support.
Everyone here is treated as an adult with rights and agency.
We celebrate cultural and linguistic diversity and actively address inequality.
We hold high aspirations for every person in the service.
We are transparent with residents, families, commissioners and regulators.
Consistent, trusted relationships are the foundation of change.
We seek to understand the story behind the behaviour.
We learn from practice, from residents and from evidence.
Referrals
Adults aged 18+, with support tailored around individual needs and circumstances.
Every referral is considered individually.
Honest limits
Hall House is small, specialist and relational. Some people’s needs are better met elsewhere.
We will not accept a placement where, in our professional judgement after full assessment, we cannot safely meet those needs. Saying so at referral is quicker for you than a placement that fails three months in.
Where someone’s needs move beyond what this service can hold, we activate a step-up pathway to a more specialist or regulated setting, working with you rather than issuing notice.
Our therapeutic approach
Three strands, working together, with therapeutic input available alongside them.
Everyone here is an adult and is treated like one. We build support with the person rather than for them, starting from what they want, what they are already good at, and what they have decided they want to get better at. Adults are allowed to make choices you or I would not make, and our job is to hold that steadily rather than manage it out of them.
Most people who come to us have lived with trauma, loss and instability long before they reached the front door. Staff are trained to recognise how that shows up in trust and in routine, and to respond with safety, consistency and choice rather than reacting to the behaviour on its own.
Once someone feels settled, the work turns to what they can do rather than only what they have been through. Goal-led, built around their own ambitions, and carried by a named key worker in a weekly session.
When there is conflict or a setback we repair it through conversation instead of sanctions. People stay engaged in their own progress after a bad week, and it models the conflict resolution they will need living on their own.
“What is wrong?”
“What has happened, what does this behaviour communicate, and what might help?”
Every resident is offered a 45-minute session each week with Louisa Adom, an integrative therapeutic counsellor and psychotherapist and a registered member of the British Association for Counselling and Psychotherapy, working to the BACP Ethical Framework.
Direct work is voluntary and happens only with the person’s informed consent as an adult, through the weekly session, an informal drop-in on agreed days, or a virtual session booked ahead. Staff can seek clinical consultation within 24 hours when someone’s presentation changes or after a significant incident.
We are not a clinical or regulated health service. Our therapist does not diagnose, prescribe or replace psychiatric care. Where someone needs clinical mental health provision we pursue NHS adult mental health services, talking therapies and specialist refugee mental health provision alongside our own offer, never instead of it.
The aim is not dependency. The aim is for residents to practise, develop and eventually own the skills and confidence they need beyond Hall House.
The home & what we offer
Residents have their own personal space alongside welcoming shared areas where everyday life can happen naturally — cooking together, relaxing, gaming, learning new skills, spending time outside, or simply having somewhere calm to come back to.
The lounge, kitchen and garden below were photographed at Hall House. The bedroom picture is staged and marked as such while new photographs of the rooms are taken.
The lounge — television, conversation, or somewhere to sit with someone.
Staged photograph
A furnished room with a door that closes, arranged the way the person wants it.
Outdoor space for activity, relaxation and fresh air.
Shared space for cooking, eating and learning practical skills, done for real rather than taught in a classroom.
An allocated key worker for the whole placement, and a session that belongs to the resident.
The programme is built around what a tenancy actually asks of someone.
Registered with a GP and an NHS dentist within the first week of placement, before anyone needs them. Support to reach adult mental health services, talking therapies and specialist refugee mental health provision. Substance use is met with harm reduction and honesty, not sanctions.
For former unaccompanied asylum-seeking young people: tracking of status and documents, accompaniment to Home Office interviews and appeal hearings, liaison with legal representatives or referral to specialist legal aid, and No Recourse to Public Funds planning from day one.
Interpreters for key work and appointments. Prayer space, dietary requirements and religious calendars respected, with mealtimes and shopping changed around fasts. Names and pronouns used as given, from day one. Anti-racist, anti-homophobic and anti-transphobic in practice.
Daily welfare contact in person or by phone, and 24-hour on-call management support for staff and residents outside office hours. All staff hold an enhanced DBS check and complete induction training before working unsupervised.
College, training, ESOL, applications, CVs and interviews — and the less glamorous work of staying in a course or a job once it starts.
Three months of serious planning before a move, with real numbers: a full month’s budget, bills, repairs and a new GP. Twelve months of keeping in touch afterwards. Move-on planning starts at the beginning of a placement, not at the end of one.
A refurbished Edwardian town house with four private, lockable bedrooms, a lounge, kitchen and dining area, a games and chill room, a garden and a staff office. Smoke and carbon monoxide detectors, extinguishers and a documented evacuation plan, with regular safety audits.
If you are moving in
Your own key. Your own room. The right to live in it the way you want to.
Everything below is in the guide you get when you arrive. If reading is hard, or English is not your first language, someone will go through it with you, in your language, with an interpreter if you want one.
Nothing is expected of you except that you are safe.
Not things we are being generous about. Yours.
We do not hold it, control it or ration it. We can help you budget if you want, and stop if you do not. If somebody is pressuring you for it, tell us — you are not in trouble.
You get food, a bed and a welcome. If we cannot reach you and we are worried we will report you missing, because we would do that for anybody we cared about. When you come back, the questions can wait.
Progress
These ordinary milestones are how independence becomes real.
Accountability
We are a new service and will not claim a track record we have not earned yet. What we can promise is that you will see the work, including the parts that did not go to plan.
Our aim for an initial view on a referral. A no comes with reasons, not a fortnight of silence.
Reporting on placement stability, progression, education and employment, health, safeguarding and move-on.
A quality of support review, shared with commissioning authorities within 28 days of completion.
An anonymised aggregate outcomes report, published each year.
Stated as targets, because that is what they are. We report against them, including when we miss.
Acknowledged within 24 hours and answered within 14 days, with up to 28 days where further investigation is genuinely needed. Complaints are investigated by someone independent of them wherever possible, and reported to the commissioning authority where appropriate.
The six-monthly review draws on residents’ own feedback, commissioner and social worker feedback, staff supervision records, outcome data, and incident, safeguarding and complaints trends.
These are working commitments to placing authorities rather than contractual guarantees. Hall House is voluntarily benchmarked against the DfE quality standards, and our statement of purpose is reviewed annually and on any material change.
For local authorities & commissioners
We do not believe in accepting a referral simply because a room is available.
Because Hall House takes only four young adults, the effect of every new placement on the people already living there is weighed carefully. Good matching matters — for the person being referred, for the people already living at Hall House, and for the placing authority.
We welcome conversations about care leavers aged 18+, young adults moving on from residential environments, SEMH or trauma-related needs, disrupted placement histories, and transitions towards greater independence.
Email a pathway plan and a current risk assessment. That is enough for a first view — full case files are not needed at this stage.
Considered against current needs, risks and compatibility with the household, alongside the situation of the people already living at Hall House.
Further discussion with the placing authority, and a visit for the young adult and for professionals to see the house and meet the team.
A paced move-in with clear expectations, introductions, a ready room and support in place from day one.
We do not accept a referral because a room is available. Taking a placement we cannot hold safely does more damage than turning it down, and it costs you more in the end.
Hall House is an 18+ service. If we are asked to place a looked-after child or a care leaver aged 16 or 17, we will decline. That protects the young person and it protects you.
Visit
Come and walk through the home, meet us and ask the questions that matter. Commissioners, placement officers, social workers and transition teams are all welcome.
Contact
Details
The full address is shared with professionals when a visit or referral is arranged.
Who you will deal with
Safeguarding decisions come to the Designated Safeguarding Lead. Direct telephone numbers are confirmed when we reply.
Enquiry
Please do not include personal details about a young adult in this form. Once we are in touch we will agree a secure route for referral information.
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